Will I be charged Customs and Import Duties?

In some circumstances the addressee may be responsible for import duties and taxes on their parcel. This may be required due to the countries customs regulations and government's polices. This is a responsibility of the receiver. In addition, some orders may experience customs delays. Unfortunately we have no control over these changes or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. 

Will my camera fit? 

You can check your camera's dimension and compared it to the camera bag's maximum height. If you are not sure, feel free to email us violetmae.co@hotmail.com

How long will it take for my order to ship?

We process orders within 24-48 hours excluding Sundays & Public Holidays.

Do you have a physical store or showroom?

Unfortunately, we don't at the moment. 

Where will my order ship from?

All orders are shipped from Gold Coast, Australia. 

Why haven't i received my order confirmation?

Orders received after 5pm AEST will be processed the next business day if the order contains in-stock items. Orders received on Saturday and Sunday will be processed on the following Monday, excluding any public holidays.